Frequently Asked Questions
Everything you need to know about your Orange Bikes journey.
How are Orange Bikes shipped to customers?
All bikes are professionally packed in our custom heavy-duty boxes. They arrive 85% assembled; you will only need to install the front wheel, handlebars, pedals, and perform a quick safety check.
What is your return policy for bicycles?
We offer a 30-day trial period. If you are not completely satisfied, you can return the bike in its original packaging. Please note that a restocking fee may apply if the bike shows significant signs of wear.
Do Orange Bikes come with a warranty?
Yes, every new frame comes with a 5-year limited warranty against manufacturing defects, while components and suspension parts are covered by their respective manufacturers for 1-2 years.
Can I track my order after it ships?
Absolutely. Once your bike leaves our facility, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through Klarna and Affirm for qualifying customers.
How do I choose the right frame size?
We provide a comprehensive sizing chart on every product page based on rider height and inseam. If you are between sizes, our customer support team is available to provide a personalized recommendation.