Returns & Exchanges

At Orange Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unused bikes and equipment. If your purchase doesn't meet your performance standards, we are committed to making it right through a simple exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.

• 2.
  Package Your Gear

  Securely pack your items in their original packaging, ensuring all tags are attached and bikes are disassembled according to the provided safety guidelines.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt for peace of mind.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund or ship your replacement item within 5-7 business days.